Refund and Return Policy

Overview

Our refund and return policy is valid for 14 days. If 14 days have passed since your purchase, we will not be able to offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are excluded from return. Perishable goods such as groceries, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Other items that cannot be returned:

Geschenkkarten
downloadable software products
Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only a partial refund is possible:

Buch mit offensive Gebrauchsspuren
CD, DVD, VHS tape, software, video game, cassette, or record that has been opened.
Any item that is not in its original condition, is damaged or is missing parts due to no fault of ours.
Any item returned more than 30 days after delivery.
Refund

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically returned to your credit card or original method of payment within a specified number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company as it may take some time before your refund is officially posted.

Then contact your bank. It often takes some time for a refund to be posted.

If you have done all of this and still have not received your refund, please contact us at {email address}.

Sold out items

Only regular priced items are eligible for refunds. Out of stock items are non-refundable.

Exchange

We only replace items that are defective or damaged. If you would like to exchange an item, please email us at {email address} and ship the item to: {physical address}.

Gifts

If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. A gift certificate will be sent to you as soon as the returned item is received.

If the item was not marked as a gift when purchased, or the gift giver shipped the order to themselves to gift to you later, we will send a refund to the gift giver and they will be aware of your return.

Returns

Note that you are legally liable for a reduction in the value of the goods caused by handling the goods in a way that was not necessary to familiarize yourself with the nature, properties and function of the goods (e.g. when you use a perfume after the first test). Also note that you are not entitled to withdraw from a purchase agreement if goods have been manufactured or customized according to your requirements (e.g. packaging with customized engravings) or if you have removed goods from the packaging that cannot be repackaged for hygienic reasons (e.g. opened cosmetic products and other goods that come into direct contact with the skin). In addition, the Seller points out that it is not possible to withdraw from the contract for gift or eco-packaging services once the goods have been packaged and the service has already been provided by this (the Seller provides the gift or eco-packaging service immediately after the order is placed, if the Customer has selected this service when placing the order).

Contracts for the delivery of sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.

To return your product, please send it to:

Beauty Platz GmbH
Gehrnstr 3-5
76275 Ettlingen
Germany
+49 176 68803353

Commercial register:
Registered at the Mannheim District Court, HRB 747970

VAT identification number:
DE368180981

Contact information:
Email: orders@bplatz.de
Phone: + 49 176 68803353

You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, it may take a different amount of time for the exchanged product to reach you.

If you are returning more expensive items, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

 

 

Cancellation policy

Right to cancel


You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your

decision inform:

BEAUTY PLATZ GMBH
Hafenstrasse 15, 68159 Mannheim
HRB 747970
DE368180981
Email: orders@bplatz.de
Phone: + 49 176 68803353

To return your product, please send it to:

Beauty Platz GmbH
Gehrnstr 3-5
76275 Ettlingen
Germany
+49 176 68803353

Exclusion of the right to cancel

There is no right of withdrawal in the following cases:

  • Unsealed productswhich cannot be returned for hygiene or health reasons.
  • Products that are specially made to your specifications or clearly personalized (e.g. engravings or special packaging).
  • Gift wrapping services or other services already provided.

delivery times and product availability

Delivery times vary depending on the product and are as follows:

Germany

  • Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €3.78.
  • Orders over €85.00: Free Shipping and perfume gift.

Austria & Poland

  • Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €3.78.
  • Orders over €85.00: Free Shipping and perfume gift.

European Union (EU)

  • Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €8.00.
  • Orders over €85.00: Free Shipping and perfume gift.

Europe (outside the EU)

  • Orders €0.00–€85.00: Delivery time 2 to 8 working days, shipping costs €8.00.
  • Orders over €85.00: Free Shipping and perfume gift.

International

  • Orders €0.00–€85.00: Delivery time 2 to 8 working days, shipping costs €10.00.
  • Orders over €85.00: Free Shipping and perfume gift.

If products are temporarily unavailable, we will inform you directly on the product page or by email after your order.

Return and Liability

Please note that you are legally liable for any reduction in value of the goods if this is due to handling that goes beyond checking their properties and functionality.

For faster processing, please use the returns form, which you can download here: Return form for download