Cancellation policy

Right to cancel


You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your

decision inform:

BEAUTY PLATZ GMBH
Hafenstrasse 15, 68159 Mannheim
HRB 747970
DE368180981
Email: orders@bplatz.de
Phone: + 49 176 68803353

Exclusion of the right to cancel

There is no right of withdrawal in the following cases:

  • Unsealed productswhich cannot be returned for hygiene or health reasons.
  • Products that are specially made to your specifications or clearly personalized (e.g. engravings or special packaging).
  • Gift wrapping services or other services already provided.

delivery times and product availability

Delivery times vary depending on the product and are as follows:

Germany

  • Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €3.78.
  • Orders over €85.00: Free Shipping and perfume gift.

Austria & Poland

  • Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €3.78.
  • Orders over €85.00: Free Shipping and perfume gift.

European Union (EU)

  • Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €8.00.
  • Orders over €85.00: Free Shipping and perfume gift.

Europe (outside the EU)

  • Orders €0.00–€85.00: Delivery time 2 to 8 working days, shipping costs €8.00.
  • Orders over €85.00: Free Shipping and perfume gift.

International

  • Orders €0.00–€85.00: Delivery time 2 to 8 working days, shipping costs €10.00.
  • Orders over €85.00: Free Shipping and perfume gift.

If products are temporarily unavailable, we will inform you directly on the product page or by email after your order.

Return and Liability

Please note that you are legally liable for any reduction in value of the goods if this is due to handling that goes beyond checking their properties and functionality.

For faster processing, please use the returns form, which you can download here: Return form for download