Terms and conditions

Beauty Platz GmbH
Harbor Road 15
68159 Mannheim
Germany

Commercial register:
Registered at the Mannheim District Court, HRB 747970

VAT identification number:
DE368180981

Contact information:
Email: orders@bplatz.de
Phone: + 49 176 68803353

Terms customer information
Table of Contents
Scope
conclusion of contract
Right to cancel 
Prices and terms of payment
Delivery and shipping conditions
Retention of title
Liability for defects (warranty)
Redeeming promotional vouchers
Redeeming Gift Vouchers
Applicable Law
Jurisdiction
Alternative Dispute Resolution
1) Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of the BEAUTY PLATZ GMBH. (limited liability). (hereinafter referred to as "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the Seller with regard to the goods presented by the Seller in his online shop. The inclusion of the Customer's own terms and conditions is hereby contradicted, unless otherwise agreed.

1.2 These General Terms and Conditions apply accordingly to contracts for the delivery of vouchers, unless expressly stipulated otherwise.

1.3 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of contract
2.1 The product descriptions contained in the seller's online shop do not constitute a binding offer from the seller, but serve as a binding offer by the customer.

2.2 The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contract offer in relation to the goods contained in the shopping cart by clicking the button that completes the ordering process. The customer can also submit the offer to the seller by telephone, fax, email or post.

2.3 The seller can accept the offer of the customer within five days,

By sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the customer is decisive, or
By delivering the ordered goods to the customer, in so far as the access of the goods to the customer is relevant, or
by asking the customer to pay after placing his order.
Where several of the above alternatives are present, the contract shall come into force at the time when one of the above alternatives occurs first. The deadline for the acceptance of the offer begins on the day after the submission of the offer by the customer and ends with the expiry of the fifth day following the submission of the offer. If the seller does not accept the offer of the customer within the aforementioned deadline, this shall be deemed a rejection of the offer with the result that the customer is no longer bound to his consent.

2.4 When submitting an offer via the seller's online order form, the contract text is saved by the seller after the contract is concluded and sent to the customer in text form (e.g. email, fax or letter) after the order has been sent. The seller will not make the contract text accessible beyond this. If the customer has set up a user account in the seller's online shop before submitting his order, the order data will be archived on the seller's website and can be called up free of charge by the customer via his password-protected user account, specifying the corresponding login data.

2.5 Before submitting a binding order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.

2.6 The contract is concluded in German and English.

2.7 Order processing and contact are usually made via email and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.

3) Right of Withdrawal
3.1 consumers are basically entitled to a right of withdrawal.

3.2 Further information on the right of cancellation can be found in the seller's cancellation policy.

4) Prices and terms of payment
4.1 Unless the seller's product description indicates otherwise, the prices quoted are total prices that include the statutory value added tax. If applicable, additional delivery and shipping costs are specified separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs can also be incurred in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3 The payment option (s) will be communicated to the customer in the online shop of the seller.

4.4 If prepayment has been agreed by bank transfer, payment is due immediately after the contract is concluded, unless the parties have agreed a later due date.

5) Delivery and shipping conditions
5.1 The delivery of goods is made by mail to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing of the seller is decisive.

5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller. This does not apply with regard to the shipping costs if the customer effectively exercises his right of withdrawal. For the return costs, if the customer exercises his right of cancellation effectively, the provisions made in the seller's cancellation policy apply.

5.3 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the seller is not responsible for the non-delivery and the seller has concluded a specific hedging transaction with the supplier with due care. The seller will make every reasonable effort to procure the goods. In the event of the unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be reimbursed immediately.

5.4 In the case of self-collection, the seller first informs the customer via email that the goods he has ordered are ready for collection. After receiving this e-mail, the customer can collect the goods from the seller's headquarters after consultation with the seller. In this case, no shipping costs will be charged.

5.5 Vouchers are provided to the customer as follows:

- by email

6) Retention of title
If the seller delivers in advance, he retains title to the delivered goods until full payment of the owed purchase price.

7) Liability for defects (guarantee)
7.1 If the purchased item is defective, the provisions of the statutory warranty for defects shall apply.

7.2 If the customer acts as a consumer, he is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.

8) Redeeming Promotional Vouchers
8.1 vouchers, which are issued by the seller free of charge as part of promotions with a specific period of validity and can not be purchased by the customer (hereinafter "action vouchers"), can only be redeemed in the vendor's online shop and for the specified period only.

8.2 Individual products may be excluded from the coupon promotion, provided that a corresponding restriction results from the content of the promotional coupon.

8.3 promotional vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.

8.4 Only one action coupon can be redeemed per order.

8.5 The value of the goods must be at least equal to the amount of the action voucher. Any remaining balance will not be refunded by the seller.

8.6 If the value of the action voucher is insufficient to cover the order, one of the remaining payment methods offered by the seller can be selected to settle the difference.

8.7 The balance of an action coupon is neither paid in cash nor interest.

8.8 The action voucher will not be refunded if the customer returns the goods fully or partially paid for with the action voucher as part of his statutory right of withdrawal.

8.9 The promotional voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.

9) Redeeming Gift Certificates
9.1 Vouchers that can be purchased via the seller's online shop (hereinafter "gift vouchers") can only be redeemed in the seller's online shop, unless otherwise stated in the voucher.

9.2 gift vouchers and remaining vouchers for gift vouchers are redeemable until the end of the third year following the year of purchase of the voucher. Remaining credits will be credited to the customer until the expiry date.

9.3 gift vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.

9.4 Only one gift voucher can be redeemed per order.

9.5 gift certificates can only be used to purchase goods and not for the purchase of additional gift certificates.

9.6 If the value of the gift voucher is insufficient to cover the order, one of the remaining payment methods offered by the seller may be used to settle the difference.

9.7 The credit of a Gift Certificate will not be paid in cash or interest.

9.8 The gift voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.

10) Applicable law
For all legal relations of the parties, the law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice is valid only in so far as the protection afforded by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

11) Jurisdiction
If the customer acts as a merchant, legal entity under public law or special fund under public law with its seat in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the place of business of the seller. If the customer is located outside the territory of the Federal Republic of Germany, the place of business of the seller is the exclusive place of jurisdiction for all disputes arising from this contract, if the contract or claims from the contract can be attributed to the customer's professional or commercial activity. However, in the above cases, the seller is in any case entitled to call the court at the customer's place of business.

12) Alternative Dispute Resolution
12.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a point of entry for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

12.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Cancellation policy

Right to cancel 

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your

decision inform:

BEAUTY PLATZ GMBH
Hafenstrasse 15, 68159 Mannheim
HRB 747970
DE368180981
Email: orders@bplatz.de
Phone: + 49 176 68803353

To return your product, please send it to:

Beauty Platz GmbH
Gehrnstr 3-5
76275 Ettlingen
Germany
+49 176 68803353

Exclusion of the right to cancel

There is no right of withdrawal in the following cases:

Unsealed productswhich cannot be returned for hygiene or health reasons.
Products that are specially made to your specifications or clearly personalized (e.g. engravings or special packaging).
Gift wrapping services or other services already provided.

delivery times and product availability

Delivery times vary depending on the product and are as follows:

Germany

Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €3.78.
Orders over €85.00: Free Shipping and perfume gift.

Austria & Poland

Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €3.78.
Orders over €85.00: Free Shipping and perfume gift.

European Union (EU)

Orders €0.00–€85.00: Delivery time 2 to 4 working days, shipping costs €8.00.
Orders over €85.00: Free Shipping and perfume gift.

Europe (outside the EU)

Orders €0.00–€85.00: Delivery time 2 to 8 working days, shipping costs €8.00.
Orders over €85.00: Free Shipping and perfume gift.

International

Orders €0.00–€85.00: Delivery time 2 to 8 working days, shipping costs €10.00.
Orders over €85.00: Free Shipping and perfume gift.

If products are temporarily unavailable, we will inform you directly on the product page or by email after your order.

Return and Liability

Please note that you are legally liable for any reduction in value of the goods if this is due to handling that goes beyond checking their properties and functionality.

For faster processing, please use the returns form, which you can download here: Return form for download

However, we would like to ask you to use this form for your return and to follow the instructions provided. This will help us to process your return more quickly by standardizing the return procedure and to avoid common misunderstandings.

Kind regards

Your Team Bplatz

Return form for download